Contact us
You can obtain information about your cards and contact ALTO Cardholder Services in a number of ways:
SMS:
You can obtain your current card balance, recent transactions, or report
your card lost of stolen via SMS text message, as follows:
You can check your balance at any time by texting CARD BAL to 60777 from your registered mobile phone.
You can report the card lost either by calling 0845 350 0011 or by texting CARD STOP STOLEN or CARD STOP LOST to 60777 from your registered mobile. This will block your card. You can also text from outside the UK to +44 7786 200 690.
SMS messages cost 12pence, standard network rates will also apply.
Email: cs@altocard.co.uk (Please DO NOT use this email address to report a lost or stolen card.)
Tel: 0845 350 0011 (+44 845 350 0011 from abroad)
Calls to the 0845 number cost up to 2p a minute from UK BT landlines. Other networks may vary.
You can also write to us at: ALTO, PO Box 15192, Birmingham B2 2NT
For sales and general enquiries please contact us at:
Email: sales@altocard.co.uk
Tel: 0845 350 0011 (+44 845 350 0011 from abroad)
Web: www.altocard.co.uk